Returns & Refunds
Easy returns within 30 days.
Thank You for Shopping with Bear Enclosures!
We offer a refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Please note there may be a 20% re-stocking fee on particular items.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition as you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at roy@bearnenclosures.com and include pictures of damage. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at roy@bearnenclosures.com
Shipping
Please send all returns to the following address:
Bear Enclosures
51 W Center St #415
Orem, UT 84057
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- We cannot guarantee that we will receive your returned item.
- If you are shipping an item over $75, we urge you to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
1-Year Warranty
All Bear Enclosure products include a 1-year manufacturer's warranty covering broken parts and defective materials.
What's Covered: Broken parts and manufacturing defects in normal use.
What's Not Covered: Scratches, normal wear and tear, cosmetic damage, or misuse.